LUX* SHINING SERVICE QUALITY

LUX* Resorts and Hotels uses customer surveys on a regular basis to measure the level of satisfaction with respect to several facilities and services, including Emotions, Evening Entertainment, Beach, Food and Beverages, Fitness, Front Office, Housekeeping, IT, Kids Club, Kitchen, Laundry, Pool and Reservations. The overall satisfaction level for the Group stands at 91.2% in 2014-2015 v/s 88.9% for 2013- 2014. Selected Team Members received training on how to handle customer complaints as a means to enhancing customer satisfaction.